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KPN at a glance

All facts together

KPN is a leading telecommunications and IT provider and market leader in the Netherlands. With our fixed and mobile networks for telephony, data and television we serve customers at home and abroad. KPN focuses on both private customers and business users, from small to large. In addition, we offer telecom providers access to our widespread networks.

KPN is a leading telecommunications and IT provider and market leader in the Netherlands. With our fixed and mobile networks for telephony, data and television we serve customers at home and abroad. KPN focuses on both private customers and business users, from small to large. In addition, we offer telecom providers access to our widespread networks.

KPN eXperience

To achieve the best results, KPN employees work together with passion and expertise. The starting point is the KPN eXperience: a program that guides everything we do and makes our customers the focus.

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Why?

We make life more free, easy and fun by connecting people. We bring people closer to their loved ones, connect everything and everyone, we make working and doing business easier and we ensure that people can connect and stay connected anywhere.

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Who?

We are the green connectors. We are not only building the digital highway of the future in the Netherlands, but we also want to lead the way in sustainability. We have been using green energy for a while now and since 2015 we have been 100% climate neutral. By investing in technology today, we are creating a thriving and clean world for tomorrow.

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What?

We are connecting everything and everyone in an innovative, simple, reliable and sustainable way. We offer user-friendly technological solutions and inspiring content. Our reliable networks and data centers ensure fast and stable connections at home, at work, on the move and in emergency situations. Our network is future-proof and one of the best in the world.

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How?

We do this with the best people, service, products and networks. We want our employees to provide our customers with the best service, products and networks. Our colleagues in the back office, customer service, our shops, webcare, mechanics, ICT employees and account management; they are all making a difference.

Energy consumption

Despite the strong growth in data traffic via our networks, we are able to reduce our energy consumption every year. What’s more, since 2015, KPN has been 100% climate neutral.

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Our services for Dutch society

Everyone has their own preferences. Whether you are a student or a business user, you work for an SME or a big corporation, your ICT needs are constantly changing. That’s why KPN has a variety of services to serve all our users as well as possible.

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Consumer market

The best services for every customer

KPN offers individual customers a broad range of services in the area of communication, information, entertainment and commercial services via single play and multi-play packages. The services on offer include fixed and mobile telephony, mobile data, internet and TV.

We are active in the consumer market with a number of brands, including KPN, Telfort, XS4ALL and Simyo.

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Business Market

From freelancer to corporate business

KPN offers its business customers (small, medium and large) a full range of services, from fixed and mobile telephony and internet to diverse end-to-end- solutions in the area of infrastructure, workplace management, the cloud, safety, data networks and data centers.

We are active in the business markets with brands like KPN, Telfort, and Yes Telecom.

For small and large consumers

Invisible, but indispensable services

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Network, Operations & IT

Responsible for KPN’s operational activities for the Dutch networks (fixed and mobile) and for the ict-infrastructure for services to KPN’s private, business and wholesale customers.

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Wholesale

Offers connectivity solutions to KPN’s fixed and mobile wholesale partners via KPN’s fixed, fiber and mobile networks.

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KPN’s customers

As market leader in the Netherlands, we’re committed to our millions of customers. Day in, day out. In 2017, we gained more customers in every segment: from mobile callers to interactive TV, from internet users to business customers.

Mobile - 3,612 m

Broadband - 2,934 m

Interactive TV - 2,168 m

Fixed-mobile phone plans - 1,343 m phone plans

Business multi-play - 610.000 workstations

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Customer satisfaction

Customer satisfaction is essential for KPN. An important yardstick for this is NPS (Net Promoter Score). We use this to ask customers: would you recommend KPN to others? The higher this NPS score, the more likely a customer is to recommend us.

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Our colleagues

From shop to webcare, from mechanic to management. All our employees work day in, day out to be the best service provider in the Netherlands.

12,412 full-time jobs (2018)



Our Management

KPN is managed by the Board of Management. They are supported by certain key officers who are responsible for day-to-day operations. Together they form the Executive Committee. The Supervisory Board supervises and advises.

Board of Management

The Board of Management consists of 3 persons:

Maximo Ibarra

Chairman of the Board and Chief Executive Officer (since 2018)

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Jan Kees de Jager

Chief Financial Officer and Member of the Board of Management (sinds 2014)

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Joost Farwerck

Chief Operations Officer and Member of the Board of Management (sinds 2013)

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Executive Committee

The Executive Committee comprises the members of the Board of Management and the following key officers who are responsible for managing the company day-to-day:

Babak Fouladi

Chief Technology & Digital Officer

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Jasper Spanbroek

General Counsel & Company Secretary

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Hans Koeleman

Chief Corporate Communication & CSR

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Supervisory Board

Chairman: Duco Sickinghe

Board members: Peter van Bommel, Carlos García Moreno Elizondo, Derk Haank, Claudia Zuiderwijk, Peter Hartman, Jolande Sap and Edzard Overbeek.

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Our strategy

In order to make KPN an even stronger company, we have set a clear course. The basis for this is a strategy that we have determined based on our market position, technology and the developments in the world around us. These are the pillars of our strategy.

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The best converged smart infrastructure

We will build the digital highway of the future to enable a best-in-class customer experience.

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Focus on profitable growth segments

We will focus on delivering value by offering converged services which are simple, have a best-in-class customer experience and meet the demand of households and businesses.

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Acceleration of simplification & digitalization

We will accelerate the simplification and digitalization to create a KPN, which is lean, fast and flexible.

Financial performance
Delivering value through solide results

In 2018, we delivered a solid set of results in a dynamic environment. Most key figures show that we continue to deliver value in financial, commercial, operational and sustainable areas.

2018 2017 2016
Revenues 5,633 5,740 6,801
Adjusted EBITDA (in million euros)1,2
2,303 2,285 2,428
Adjusted EBITDA margin in the Netherlands1,2 40.8% 39.7% 40.0%
Investments (in million euros)1 1,106 1,131 1,193
Free cash flow (in million euros)1 804 730 631

1. Based on continuing operations.

2. EBITDA adjusted for the impact of restructuring costs and incidentals. Reconciliations can be found in Appendix 1.

Source: Jaarverslag 2018

This is where we are proud of

  • We won two Computable awards: ‘Service Integrator of the Year’ and ‘Digital Transformation of the Year’.
  • Listed for the seventh consecutive year on the Dow Jones Sustainability World Index (DJSI).
  • Listed in the top 'SEP Europe's Corporate Startup Stars' for stimulating cooperation with startups.
  • KPN’s Finance 2.0 project is awarded the 'Corporate Recognition Award' from the Institute of Management Accountants (IMA).
  • Our ethical hacker team became world champion at the Global Cyberlympics.