KPN at a glance
All facts together
KPN is a leading telecommunications and IT provider and market leader in the Netherlands. With our fixed and mobile networks for telephony, data and television we serve customers at home and abroad. KPN focuses on both private customers and business users, from small to large. In addition, we offer telecom providers access to our widespread networks.
Connecting the Netherlands to a sustainable future
We go all out to connect everyone in the Netherlands to a sustainable future. We work with passion on secure, reliable and future-proof networks and services, enabling devices and people to be connected with each other, anywhere, anytime. We want to make the Netherlands the world’s best-connected country. At the same time, we offer and seize opportunities for a cleaner and more prosperous world thanks to our sustainable approach.
Energy consumption
Despite the strong growth in data traffic via our networks, we are able to reduce our energy consumption every year. What’s more, since 2015, KPN has been 100% climate neutral.
Our services for Dutch society
Everyone has their own preferences. Whether you are a student or a business user, you work for an SME or a big corporation, your ICT needs are constantly changing. That’s why KPN has a variety of services to serve all our users as well as possible.
Consumer market
The best services for every customer
KPN offers individual customers a broad range of services in the area of communication, information, entertainment and commercial services via single play and multi-play packages. The services on offer include fixed and mobile telephony, mobile data, internet and TV.
We are active in the consumer market with a number of brands, including KPN, Simyo and Ortel Mobile.
Business Market
From freelancer to corporate business
KPN offers its business customers (small, medium and large) a full range of services, from fixed and mobile telephony and internet to diverse end-to-end- solutions in the area of infrastructure, workplace management, the cloud, safety, data networks and data centers.
We are active in the business markets with brands like KPN, Solcon and Inspark.
For small and large consumers
Invisible, but indispensable services
Our customers
As the market leader in the Netherlands, we are committed to millions of private and business customers. From mobile callers to households that purchase an all-in-1 package and business customers with ICT services and workspaces. More and more customers are combining fixed and mobile services.
Mobile subscribers 11,4 mio (Consumer 3,9 mio | Business 2,2 mio | Wholesale 5,3 mio)
Broadband customers 4,4 mio (Consumer 2,8 mio | Business 384 k | Wholesale 1,2 mio)
Customer satisfaction
Customer satisfaction is essential for KPN. An important indicator for this is NPS (Net Promoter Score). We ask customers whether they would recommend KPN to others? The higher the NPS score, the more strongly a customer recommends us.
Consumer Market +17
Business Market +5
Our colleagues
From shop to webcare, from mechanic to management. Our employees are the network behind the network of the Netherlands. Day in, day out they work to keep people and devices connected, anytime, anywhere.
9,724 full-time jobs
Our management
KPN is managed by the Board of Management.
The Supervisory Board supervises and advises.
Board of Management
The Board of Management currently consists of six persons:
Supervisory Board
Chairman: Gerard van de Aast
Board members: Ben Noteboom, Jolande Sap, Edzard Overbeek, Herman Dijkhuizen, Kitty Koelemeijer, Marga de Jager, Frank Heemskerk en Rob Shuter.
Our strategy
Connect, Activate & Grow
With our Connect, Activate & Grow strategy, we continue to build further on the growth of the past years and focus even more strongly on our customers. We do this by offering our customers the best services and ultimate convenience. We make optimal use of our networks and modernize the organization with attention to the growth of our colleagues.
We work together to create a KPN that grows, that helps customers move forward, that connects people with people and that makes sustainable progress possible for everyone: and that’s why we do it.
Financial performance
Delivering value through solide results
In 2023, KPN advanced with solid results. Most key figures show that we continue to deliver value in financial, commercial, operational and sustainable areas.
| 2022 | 2021 | 2020 | ||
|---|---|---|---|---|
| Revenues (€ millions) | 5,448 | 5,315 | 5,255 | |
| Adjusted EBITDA (€ millions)1 | 2,420 | 2,404 | 2,347 | |
| Investments (€ millions) | 1,248 | 1,206 | 1,216 | |
| Free cash flow (€ millions) | 886 | 862 | 784 |
- KPN defines EBITDA as operating result before depreciation (incl. impairments) of PP&E and amortization (incl. impairments) of intangible assets. Adjusted EBITDA after leases are derived from EBITDA and are adjusted for the impact of restructuring costs and incidentals (‘adjusted’) and for lease costs, incl. depreciation of right-of-use assets and interest on lease liabilities (‘after leases’ or ‘AL’). Reconciliations can be found in Appendix 2 of the Integrated Annual Report 2022.
Source: Annual Report 2022