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KPN at a glance

All facts together

KPN is a leading supplier of ICT services. We serve a large number of diverse customer groups at home and abroad with our wide range of products and services under various brands. From cloud services to mobile calls. This is our business at a glance.

KPN is a leading supplier of ICT services. We serve a large number of diverse customer groups at home and abroad with our wide range of products and services under various brands. From cloud services to mobile calls. This is our business at a glance.

KPN eXperience

To achieve the best results, KPN employees work together with passion and expertise. The starting point is the KPN eXperience: a program that guides everything we do and makes our customers the focus.

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Why?

We make life more free, easy and fun by connecting people. We bring people closer to their loved ones, connect everything and everyone, we make working and doing business easier and we ensure that people can connect and stay connected anywhere.

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Who?

We are the green connectors. We not only want to be the best service provider in the Netherlands, but we also want to lead the way in sustainability. We have been using green energy for a while now and since 2015 we have been 100% climate neutral. By investing in ICT technology today, we are creating a thriving and clean world for tomorrow.

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What?

We are connecting everything and everyone in an innovative, simple, reliable and sustainable way. We offer user-friendly technological solutions and inspiring content. Our reliable networks and data centers ensure fast and stable connections at home, at work, on the move and in emergency situations.

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How?

We do this with the best people, service, products and networks. We want our employees to provide our customers with the best service, products and networks. Our colleagues in the back office, customer service, our shops, webcare, mechanics, ICT employees and account management; they are all making a difference.

Energy consumption

Despite the strong growth in data traffic via our networks, we are able to reduce our energy consumption every year. What’s more, since 2015, KPN has been 100% climate neutral.

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Our services for Dutch society

Everyone has their own preferences. Whether you are a student or a business user, you work for an SME or a big corporation, your ICT needs are constantly changing. That’s why KPN has a variety of services to serve all our users as well as possible.

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Consumer market

The best services for every customer

KPN offers individual customers a broad range of services in the area of communication, information, entertainment and commercial services via single play and multi-play packages. The services on offer include fixed and mobile telephony, mobile data, internet and TV.

We are active in the consumer market with a number of brands, including KPN, Telfort, XS4ALL and Simyo

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Business Market

From freelancer to corporate business

KPN offers its business customers (small, medium and large) a full range of services, from fixed and mobile telephony and internet to diverse end-to-end- solutions in the area of infrastructure, workplace management, the cloud, safety, data networks and data centers.

We are active in the business markets with brands like KPN, TelfortYes Telecom and iBasis.

For small and large consumers

Invisible, but indispensable services

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Network, Operations & IT

Responsible for KPN’s operational activities for the Dutch networks (fixed and mobile) and for the ict-infrastructure for services to KPN’s private, business and wholesale customers.

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Wholesale

Offers connectivity solutions to KPN’s fixed and mobile wholesale partners via KPN’s fixed, fiber and mobile networks.

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iBasis

Via iBasis, measured in call minutes, KPN is a leading player in international telephone traffic on the wholesale market. iBasis offers a comprehensive portfolio of telephone traffic and data services for many large telecom companies for fixed and mobile, as well as Voice over Broadband.

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KPN’s customers

As market leader in the Netherlands, we’re committed to our millions of customers. Day in, day out. In 2016, we gained more customers in every segment: from mobile callers to interactive TV, from internet users to business customers.

Mobile    - 3,685 m

Broadband    - 2,873 m

Interactive TV - 2,003 m

Fixed-mobile phone plans - 1,077 m phone plans

Business multi-play - 316.000 workstations

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Customer satisfaction

Customer satisfaction is essential for KPN. An important yardstick for this is NPS (Net Promoter Score). We use this to ask customers: would you recommend KPN to others? The higher this NPS score, the more likely a customer is to recommend us.

Home consumers  +10

Mobile consumers  +10

Business customers  -3

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Our colleagues

From shop to webcare, from mechanic to management. All our employees work day in, day out to be the best service provider in the Netherlands.

13,530 full-time jobs (2016)

Our Management

KPN is managed by the Board of Management and monitored by the Supervisory Board. Together, they are responsible for the strategy, finances, and organization of our company.

Board of Management

Eelco Blok

Chairman of the Board and Chief Executive Officer (since 2011)

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Joost Farwerck

Chief Operations Officer (since 2013)

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Jan Kees de Jager

Chief Financial Officer (since 2014)

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Frank van der Post

Chief Commercial Officer (since 2015)

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Supervisory Board

Chairman: Duco Sickinghe

Board members: Peter van Bommel, Carlos García Moreno Elizondo, Derk Haank, Claudia Zuiderwijk, Peter Hartman, Jolande Sap and Edzard Overbeek.

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Our strategy

In order to make KPN an even stronger company, we have set a clear course. The basis for this is a strategy that we have determined based on our market position, technology and the developments in the world around us. These are the pillars of our strategy.

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Simplify

Everything we do, we do as simply as possible.

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Grow

We’re increasing value for the customer and KPN through customer-focused investment.

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Innovate

We’re innovating for the best customer experience today and in the future.

Financial performance

This is our financial performance for 2016. It shows an upward trend compared to 2015, thanks to good operational and commercial performance.

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This is where we are proud of


Recently, we’ve achieved a number of results to be proud of. The main highlights.

  • KPN is recognized as the most sustainable telecom company worldwide in the Dow Jones Sustainability Index.

  • Customers saved more than 146,000 tons CO2 emissions and EUR 60 million using our services in 2016.

  • Our total energy consumption reduced with 20% since 2010 despite strong growth in data communications volumes.

  • KPN is included in the top 10 of ‘European Corporate Startup Stars’: an award that honors the collaboration between KPN and start-ups.

  • Trade journal ‘Computable’ named KPN ICT infrastructure supplier of the year.

  • For the sixth year, KPN was named sponsor of the year at the presentation of the SponsorRingen awards.