MP3 JPG MP4
1 2 Header 3
Our values

The foundations of our daily business

KPN connects people with the world around them. We believe that this is the way to make life more free, easy and more fun. We’re working every day to make the Netherlands connected and sustainable. We’re doing this guided by three important principles: customer, together and simplicity. These three values form our compass; they give direction to what we do.

KPN connects people with the world around them. We believe that this is the way to make life more free, easy and more fun. We’re working every day to make the Netherlands connected and sustainable. We’re doing this guided by three important principles: customer, together and simplicity. These three values form our compass; they give direction to what we do.

Customer

1 2 Klant 2

The existence of our business is entirely due to our customers. Without customers, our reliable networks, services and products lose their significance. That’s why the interests of our customers are at the forefront of everything we do. What is important to them? How do you they use our products and services? What problems do they encounter? 

At our Customer Experience Centre, we invite customers to work with us to develop new, smart applications. We want to be the best service provider in the Netherlands, and we can achieve this by continually reflecting on how we can improve ourselves, our products and service. We carefully monitor whether we are successful in this by doing structural research into our reputation and NPS score. This is how we are helping our customers, every day.

Together

1 2 Samen

KPN means Connecting. And connections are made together. Customers, suppliers, partners and employees: they are all crucial to the success of our organization.

KPN is a frontrunner in technology and service, but our strength lies in our employees. In our organization, employees can count on each other. Our methods are based on integrity and mutual trust. We treat each other with respect and take each other’s vulnerabilities into consideration. We act flexibly, promote diversity and foster a safe work environment.

Our methods are based on integrity and mutual trust

We also seek connections outside of the organization. We do this by constantly talking to our stakeholders. This gives us good insight into social developments and needs. It also enables us to exchange ideas about the issues where we think KPN can make an important difference to Dutch society. Our important stakeholders include private and business customers, investors, suppliers, authorities, watchdogs, social organizations and employees. We take the views of our stakeholders into account in our strategic decision making.

Simplicity

1 2 Eenvoud

We keep it simple. With a clear and simple offer for every customer. Our services and products are technological gems, but user-friendliness is always our prime concern. KPN’s services are understood by young and old. This is the only way to connect everyone to each other. And if there is any uncertainty about our services, then we’re happy to help our customers. In an accessible and simple way.

KPN is an efficient organization that strives for simplicity. This keeps us competitive and allows us to respond quickly to market changes – and our customers benefit from this.